Existing customers

Call Customer Support

You can call us on 0344 826 0625

Our lines are open Monday to Friday 8am-6pm


Email Us

Our Customer Support team are currently experiencing high call volumes, if your query isn’t urgent you can email us on the address below and we will get back to you within 5 working days.

MAS logo

Free debt counselling, debt adjusting and providing of credit information services is available to customers and you can find out more by contacting the Money Advice Service

Online payments

You can pay your IVA online. Visit our online payment page here to make a payment - you'll need your IVA reference number.

Once you proceed with an IVA then you become a customer of Debt Free Direct Limited, a company within Fairpoint Group Plc.


Debt Free Direct Limited. is registered in England, company registration number 4160038. The registered office is Eversheds House, 70 Great Bridgewater Street, Manchester M1 5ES.

Useful contacts

Telephone Preference Service

The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls.

Insolvency Register

Creditors can quickly and easily see that you have an IVA by visiting the Insolvency Service at: 

Trading Standards Institute

The Trading Standards Institute (TSI) offers a lot of guidance on issues surrounding debt, including guidelines on how creditors should behave.